Efficient Methods to Troubleshoot Avast not Working Issues on Windows 10

Troubleshoot Avast not Working Issues on Windows 10
Jan 16, 2024 Reading time : 7 min

Bob Hansmann once quoted “You can’t just have an antivirus program and be secure anymore.”.

Such is the condition of antivirus programs in the modern world. There is no guarantee that you will have a safe system even if you have installed a top-notch antivirus on your Windows operating system. 

One of the most popular antivirus services, Avast has been in the headlines for quite some time now, but for all the wrong reasons. It is generally known for performing brilliantly but lately, users have reported that they are facing issues with Avast. 

These issues can occur due to several reasons, but all of them ultimately lead to the antivirus program being rendered useless for the owner of the system.

In case you are also suffering from these issues and are on the lookout for a solution, you have come to the right place as today’s blog will focus on the different issues that occur with Avast on Windows 10 and the correct troubleshooting steps that one can use to get rid of these errors without breaking a sweat.

Below, we have mentioned the problems that occur when Avast won’t open along with the appropriate troubleshooting steps for the issues.

Methods to Fix When Avast is not Running in Windows 10

Problem-1: Windows 10 Action Center does not recognize Avast

This is regarded as one of the most common errors with Avast on Windows 10. In case the Action center of Windows 10 doesn’t recognize Avast on your system, a message will pop up on your screen saying “Windows Defender and Avast Antivirus are both turned off” or “Windows did not find an antivirus”.

You can simply follow the steps that are mentioned below to fix when Avast is not opening on your Windows 10 system.

  • Locate to the right-hand side of your screen to right-click on the Avast icon available on your screen, to begin with.
Avast icon
  • From the list that pops up, click on the “Avast shield controloption and expand it to disable it for 10 minutes.
click on the “Avast shield control”
  • After you have done so, enable it the same way by simply clicking on the “enable all shieldsoption to finish.

These simple steps can help you to get rid of this issue but if the problem still exists, take a look at the steps given below;

  • Open up your search bar and entercmd”, to begin with.
enter “cmd”
  • From the results that pop up, expand the menu of the “command prompt” and click on the “run as administrator” option.
click on the “run as administrator”
  • Now, simply type the following command, “winmgmt/verifyrepository” in the Command Prompt and hit enter to proceed further.
  • In case no errors are detected and a message pops up on the screen saying “WMI repository is consistent-no problems detected”, simply type this command, “winmgmt/resetrepository” and hit enter.
  • In the next window, if you see the message “WMI repository is inconsistent-problems detected”, enter another command, “winmgmt/salvagerepository” and hit enter.
  • Next, if the “WMI repository has been salvaged- WMI repository has been successfully rebuilt” message pops up, simply reset your system now to finish the process.

Problem-2: Avast causes the black screen in Windows 10

It has also been reported by many users that after they have installed Avast on their Windows 10 system, the screen turned pitch black. Although it is an uncommon issue, one can get rid of it with the given steps;

  • First off, click on the Avast icon from your screen and open the user interface after launching the application.
click on the Avast icon
  • Access the menu bar to visit the settings option to proceed further.
Access the menu bar
settings option
  • Locate the general tab now and move to the exceptions options to click on add to enter the given address to exceptions, “C:/Windows/Explorer.exe” and “C:/Windows/ImmersiveControlPanelSystemSettings.exe”.
click on add to enter the given address to exceptions
  • After you have done this, simply restart your PC to complete this troubleshooting.

Problem-3: The process trust error during the installation of Avast

It is seen that this error usually pops up during the installation of Avast on Windows 10. 

To be exact, you will face a process trust fatal error with a message that pops up on your screen saying that Avast does not trust the installer. This simply means that you will be unable to install Avast on your system. 

The reason behind this error can be the conflict between your current antivirus program and Avast. You can simply try to install Avast by disabling your current antivirus program, which is mostly the Windows Defender.

Once you have installed the Avast antivirus program, you shouldn’t face any other issues. Always keep in mind that having two antivirus programs on your system is never a good thing as it can lead to serious issues.

Problem-4: Avast antivirus won’t update

There are three major solutions to this issue.

1. Via updating the operating system

It is common knowledge that if you are using an outdated Windows version, it may prevent apps and programs from running properly. Let us take a look at the steps on how to install the latest update for your operating system.

  • Open the settings of your system and click on the “update and security” option.
click on the “update and security”
  • Locate to the left menu and click on the option that says “check for updates”.
click on the option that says “check for updates”
  • Now, simply install all of the updates that are available to finish.

If Avast is not working even after the update, you can make good use of the other methods that are mentioned below;

2. Disable your firewall and VPN temporarily

The firewall of your system may be the reason when you are unable to install the latest updates on your system. The steps given below can help you to do so;

  • Click on the search bar and type “firewall”, to begin with.
Click on the search bar
  • Now, double-click on the firewall option to proceed further.
  • Simply turn on and off the Windows firewall to finish
turn on and off the Windows firewall

3. Clean boot your Windows 10 system

Software conflicts in Windows 10 can often lead to this error as well. Follow the steps given below to carry out the boot with relative ease.

  • Open your search bar and type system configuration”. Hit enter after you have done so.
type “system configuration”
  • Now, click on the “servicestab from there to select the “Hide all Microsoft services” checkbox and click on “disable all”.
click on the “services” tab
  • Next, locate the startup tab and click on the “open task manager” option.
click on the “open task manager”
  • Now, simply select all items and disable them.
select all items and disable them
  • For the next step, close the task manager and then move to the startup tab for the dialogue box of system configuration and click on ok
  • Now, try to update your Avast program after you have restarted your Windows 10 system.

Problem-5: Unable to start Avast

Repairing the Avast software can also fix when Avast won’t open on your system. You can simply restart your computer after the process is done to check if the error still exists or not. Here are the simple steps that one can use to carry out the same process;

  • Begin by launching the control panel on your system.
control panel
  • From there, simply click on the Programs option to select the “uninstall a program” option.
select the “uninstall a program”
  • In the next window, select Avast and then repair it.
select Avast

These are some of the simple methods that one can use to fix when the Avast antivirus program is not working on Windows 10.

Avast antivirus program is not working on Windows 10


Antivirus programs make sure that our systems remain safe and secure from different kinds of malware and viruses but sometimes, it may not work or maybe some internal issues may prevent the program from working properly.

The methods that are mentioned in this blog can help you fix when Avast is causing problems for you on your Windows 10 with relative ease. You can also try to use certain repair tools in case you think that the methods are difficult for you to follow.

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