Solve CARE CODE: 205.4 With These Workable Solutions!

Jan 15, 2024 Reading time : 11 min

Usually there are certain errors which are common on all email services, and we all know how to deal with them, right! However, on the contrary of this when we receive some unusual and unknown errors; we panic and go all blank. 

No wonders it’s because “Fear of the unknown”

Fear of the unknown—is a basic part of our lives and in psychological terms it is called “xenophobia.” 

About the fear of the unknown, researchers define it as the tendency to be anxious about something you’ve no information about on any level.

Well, the same happened with SBCGlobal users when they encountered “ATT Care Code: 205.4”— it’s a rare error that users started getting repeatedly when AT&T acquired and got merged itself to the Yahoo Mail server

Until before, only few users were facing technical glitches with the uptime service of SBCGlobal email and that also those they know very well how to solve them immediately.

But, since the time of the ATT and Yahoo merger, a substantial number of SBCGlobal users have reported about experiencing unique issues with their email account which they have no idea about. For instance, the one we’ve already mentioned above in this write-up.

“CARE CODE: 205.4”—is the most prevalent of all. 

Wondering what exactly it is? Let us briefly explain to you the meaning of this particular error code to help you deal with it in a better way. 

ATT Care Code: 205.4— what’s that?

It’s an error that occurs when ATT servers don’t recognize the email ID and/or password of Yahoo email account and ask to sign-in using a different ‘ID’ or sometimes ‘Password.’ 

To be precise, users encounter this unexpected and unusual error while logging in to access (ATT’s legacy email) account and then, they go blank as they have no clue how to deal with it.

However, if you also have encountered the same error and are struggling hard to find the right solutions for the same then, consider reading this blog.

Here, you’ll straightaway get to know about the 6 workable solutions using which you can get rid of this particular CARE CODE: 205.4.

So, let’s begin— 

Solution 1: Correct Procedure of Email Login

Usually, you’ll not be able to log in to your Yahoo account through “, Yahoo, and” domains when you’re getting this particular error code.

Counter wise, there’s a slight possibility that you’ll be able to log in to your respective SBCGlobal account if you try to do so using “” 

So, with that said, have a look at the right way of getting access| logging to your email account—

  • Step 1: Open your respective device’s web browser and type ‘’ in the URL address bar.
  • Step 2: Then, hit the ‘Enter’ button to visit ‘AT&T Mail login page.’ 
  • Step 3: Once you reach the ATT login page there, enter your SBCGlobal email account’s correct login credentials i.e., your current ‘Password’ and ‘Email ID.’
  • Step 4: And, after you’re done entering the login credentials of your account, hit the ‘Sign-in’ button to check whether you’re now able to log into your SBCGlobal email account or not.

However, despite attempting the correct login procedure, if you still encounter the same error then, you should consider applying the rest of the below given solutions to solve such discussed error code related to email login issues

Solution 2: Reset Your Email Account Password

At times, you receive this Care Code: 205.4 error code because ATT server has locked your account as a result of many sign-in attempts by either you or some else on your behalf. 

So, instead of making unsuccessful attempts of login to your account again n again, it is suggested that you try resetting password of your account to unlock it with the help of these steps—

  • Step 1: On your respective device, launch a supported web browser. 
  • Step 2: Once the browser opens, paste this “” link in its URL address bar and hit the ‘Enter’ button. In doing so, you’ll be taken on the ‘ATT Find your Password Page.’
ATT Find your Password Page
  • Step 3: There on the ATT find your password page, you need to simply enter ‘User ID and Last Name’ of your account in the desired text-fields. 
  • Step 4: Once you’re done entering the required details of your account, you can check the ‘I’m not a robot’ checkbox and then, click on the ‘Continue’ button.
in AT&T find your Password
  • Step 5: As you do so, you’ll reach the ‘Account Verification Page.’ There on the account verification page you’ve to verify your account and for that, you can choose either of the following listed methods (as per your preference)—
Method 1Method 2Method 3Method 4
Recovery Email addressRegistered Phone NumberTemporary PasswordSecurity Question
You’ll receive a Verification Code via mail on your recovery email address You’ll receive a Verification Code via SMS on your registered phone numberYou’ll get temporary password for your SBCGlobal email accountYou’ll have to answer your security questions
  • Step 6: Once you’re done with your selection, move ahead and follow the on-screen instruction for your selected method in order to receive the verification code

The on-screen available instruction may slightly vary for each method.

  • Step 7: After following the instructions you’ll receive a verification code. Now, you need to enter the received code in the text-box that appears on the same page.
  • Step 8: In doing so, you’ll reach the final ‘Password Reset Page.’ There, you’ll have to simply generate a new password for your email account by typing it inside both ‘New-password’ and ‘Confirm-new password’ text fields. 
  • Step 9: Once you’re done entering your new password in both the text-fields, just click on the ‘Save’ button to apply the changes you’ve recently made.

As you’ve created a new email password for your SBCGlobal account, you need to update it on all the devices you use to access your email including third-party clients also where you’ve configured and liked your SBCGlobal account.

Solution 3: Contact ATT Customer Support 

If password resetting won’t help you get rid of the encountered error code then, you should look for other possible causes as you never know, maybe your email account was deactivated by ATT for reasons like sending excessive spam and that’s why you have received this error code while logging in.

Albeit, all this is done to maintain the security of your account with regard to concerns that your email account may be compromised. But, sometimes, you bear the consequences unnecessarily and require contacting ATT Customer Support to reactivate your account and get access to it.

Solution 4: Retrieve Your Email Account User-ID

Another well-known reason why you’re denied access to your email account can be related to your email account ID. Yes, not just password, your email ID can also be the culprit for encountering “Care Code: 205.4”

Therefore, your next step is to double-check your user ID right after entering it and then, try signing in again. Also, if you have even a slightest of doubt regarding your User ID that means if you’re not 100% sure of entering the correct User ID of your SBCGlobal email account then, simply apply these below-given steps to retrieve your correct ID—

  • Step 1: To retrieve your email account’s User ID also, you need to visit the “ATT Find your Password Page.”
  • Step 2:  Once you open the ‘ATT find your password’ page using your preferred web browser, you need to click on the “Forgot User ID?” link located there.

[Alternatively, you can also find detailed guide to retrieve your User ID on this “” link using “Find My User ID” option.]

  • Step 3: As you do so, you’ll reach a new webpage and there, you’ll be prompted to enter your ‘Contact Email ID’ that you provide to ATT, in starting when you’ve created your user ID.
  • Step 4: Once you provide your contact email ID, you can move ahead with the process by checking the ‘I’m not a robot’ checkbox and clicking the ‘Continue’ button.
find your userid
  • Step 5: Now, you’ll receive an email with your ‘ user ID’ on the same contact email that you’ve provided.
  • Step 6: In the end, just open that received email to copy your correct user ID from there and use it to finally access your email account.

You can save your user ID to avoid encountering the ‘Forgotten User ID’ issue in the near future.

Now, most probably with the help of your correct user-ID, you’ll be able to access your email account. 

But, if you manage your email account through a desktop or third-party email clients like Outlook or Apple Mail and there also you’re getting this ATT Care Code: 205.4 then, move onto the next listed solution—

Solution 5: Verify Your SBCGlobal Email Server Settings 

If you’ve linked your email on an email program with SBCGlobal incorrect server settings then, chances of receiving this error code are way higher. So, in that case, you should take into consideration the current security update, and adjust the server settings of SBCGlobal to continue using your account without any inconvenience.

And, to verify or update email settings, here’s all what you need to do—

  • Step 1: Navigate to the ‘Account Settings’ of your respective email client program.
  • Step 2: There, choose your email account to click on the ‘Change’ option.
  • Step 3: After that, you can simply change the server settings (if needed) with these following latest ‘Incoming & Outgoing Server Settings of’

If you’ve configured your SBCGlobal account using ‘POP3’ account-type then, consider these settings:

Incoming Server Name
Incoming port110
Outgoing Server
Outgoing port465 or 583
POP Secure port995
Security typeSSL/TLS
Requires an encrypted connectionOn
Type of encrypted connectionSSL
UsernameComplete Email Address of Your SBCGlobal Account
PasswordYour SBCGlobal Account Password

Or, if you’ve used ‘IMAP’ account-type then, these are the settings to be considered:

Incoming Server Name
Incoming port143
Outgoing Server
Outgoing port465 or 587
Secure port993
Security typeSSL/TLS 
Requires an encrypted connectionOn
Type of encrypted connectionSSL
UsernameComplete Email Address of Your SBCGlobal Account
PasswordYour SBCGlobal Account Password

Solution 6: Check Your Browsers and Network Connectivity

Last but not least, if you have no proper network connectivity on your device then of course you won’t be able to connect to the server of ATT service for logging-in to your email account. 

Hence, considering this also as a possible reason behind encountering ATT Care Code: 205.4; we suggest you to have an active, stable and strong internet connection. 

And, besides that, what is important to consider is whether you’re using the latest version of your browser (from where you access the ATT SBCGlobal sign-in webpage) or not. If not then, make sure to update your browser immediately and in regard to the same, remember that ATT delivers its best and safest mail experience on those browsers that ATT supports.  

So, if you want to know the list of AT&T ‘Supported and Unsupported browsers’ to check which browsers work best with ATT then, we’ve the list for you. Have a look—

ATT Supported Browsers
Google Chrome
Microsoft Edge
Mozilla Firefox
ATT Unsupported Browsers
Internet Explorer (all versions)
Safari 5 & earlier versions

You can download and install / update/switch to any of these supported web browsers using their respective links and then, try signing in to your SBCGlobal email account.

Bottom Line

That’s all! Hopefully using these explained solutions, you’ll be able to access your email account without any inconvenience and/or receiving such error code again.

Senior Writer, Editor, and Copywriter with a total of 7 years of experience in the niche of emails, troubleshooting, and social media. She writes and manages a team of 10 senior writers.