Reviews / Customer Service / Review of HP Technical support- Good or Bad?

Review of HP Technical support- Good or Bad?

Updated on January 11, 2021 | by Austin

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HP designs and develops a wide series of electronic and IT goods. As we know, the brand is famous worldwide and used by a large portion of the population. The brand is also known for providing commendable customer service to its users. The biggest support platform is its web-support page that is accessible to everyone. Their various other means such as phone, social media, and live chat are available to contact HP support team. Here we will be testing and reviewing the HP tech support services and let you know if it is worth giving your time. 

To start with, we would like to inform, HP technicians are experienced and readily available. First, we began with queries regarding the operating system and how to update the Windows 10. The next we asked a number of question-related to the battery of the laptop and benefits of HP audio app. 

First, we tried the website and social support platforms:

The HP troubleshooting website is a bundle of solutions that offers help to everyone, and perfect for those who are not interesting to contact over the phone or chat. 

Open https://support.hp.com/in-en/contact-hp and you will see a title namely “HP Customer support- Contact” 

To get help for your product, you first need to select the type from Printer, Laptop, Desktop, and other products and services. There are numerous options to choose from software and drivers, check your warranty and running diagnostic. There is also a search bar on the bottom of the screen. The support options include Register your product, find a service center, contact the service head, Mailbox of the complaint and feedback, HP commercial Product SLA TAT, and HP authorized replacement centers.

The webpage also consists of specialized support platform for Windows 10 which is named as “HP Windows 10 Support Center”. Also, there are several communities targeting different issues and can be accessed by clicking on https://h30434.www3.hp.com/

HP support on Facebook: 

Click on: https://www.facebook.com/HPSupport/

You can use the “send message” button to get the best solution to your problem. The support staff is most active between 8 am to 6 pm on weekdays. HP support on Facebook is quite comprehensive and easy, but you first get the automated response that representatives replies within 2 hours. The technicians that connected with us, guided us through the official webpage to find out the matching solution and he did a great job as we found the right solution to our concern.

HP Twitter support: 

Click https://twitter.com/HPSupport and make sure you are logged in. Twitter users can make use of a support platform to get an accurate solution to your problem. The Twitter support platform is run by trained technicians and offers detailed solutions to all queries. It is quite easy to get benefit out of HP support on Twitter platform. On Twitter, the representatives were faster than they are on FB, we received a response within 20 minutes and they helped us with the issue. 

HP phone support:

Phone numbers for HP support:

  • HP contact number for home products: 1-800-474-6836
  • HP support for business products: 1-800-334-5144
  • HP Touchsmart, HDX Notebook, Envy Notebook, Firebird Desktop  number: 1-866-408-5408
  • Palm, HP Veer, HP Touchpad: 1-877-426-3777
  • Palm smartphones: 1-866-935-7256
  • Hard of hearing or deaf customers: 1-877-656-7058
  • Support for Customers with disabilities: 1-888-259-5707

(Pre-sales support)

  • For General questions: 1-800-752-0900
  • Home office products: 1-888-999-4747
  • Business products: 1-800-888-9909

For general help and troubleshooting, you can call 888-698-3762 and for Omen (1-866-724-8628), for Spectre (1-888-817-4633) and for Envy (1-800-836-3963). HP has it call center established all across the world, so reaching the support services become much easier for you. The calling department is open from 8 am to 9 pm on weekdays and 9 am to 9 pm on weekends. 

But users need to install the app for HP support solution and that will redirect you to the concerned department and provide you with the contact number that you can use to call. Next, you will be asked to fill the form and describe your issue in it before making a call. At last, it served us with the numbers that can help you achieve the live support via phone. 

When we called on one of the toll-free numbers the customer care representative greeted and ask how he can help us and it was politeness in his tone, so it was evident through his speech that the representatives are trained to tackle all types of customers. 

The waiting time is 5 minutes, as we called 10.20 and the representatives came on the phone around 10.25. The support center was located in the USA and the name of the guy was James. The issue was related to Windows 10 update, the guy asked us to deactivate the auto-update feature first. We did the same but it didn’t help.

The next call was placed on the same day and it lasted for 4 minutes and we connected to John this time. We asked for the sound and bass related issue with HP speakers. He asked to reset the audio settings using the HP Audio Control app. But before providing us with the solution, he asked for system-remote and thoroughly analyzed the problem. He was though first not confident enough about solution, but then he offered right solution to the problem. 

Warranty-related help:

We wanted to check if customer care can handle the warranty related queries. So, we called the support team and ask to check warranty status HP printer and a newly bought laptop. The representative guided us through the warranty check webpage i.e. https://support.hp.com/us-en/checkwarranty. This is basically a manual warrant check page, so the solution was not any fancy, it was a very straightforward solution though. Then we were asked to provide the country and region along with the serial number and the guy did the check for us. He helped us with all he can and that was quite satisfactory. 

Verdict:

There are numerous ways available to reach the HP customer care and that is really helpful for users. Also, HP support caters really well, especially to novice users. Overall, our experience was above-average with HP technical support platforms. You rarely need to wait longer than half an hour except in the case of Facebook HP support page, as it is by default set to replies within two hours. 

The representatives spend their good time while listening to your concern and do their best to find a solution for you. Though there is nothing extraordinary with the HP support yet it is very helpful for users who really want genuine and cut-to the chase solution.

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