Looking for Lending Software? How to Choose the Right Loan Servicing Solution for Your Business
Updated On January 9, 2023 | by Louise Simon
For loan services, the right lending software can significantly impact the success of their business. Similarly, a company that finds itself married to an inappropriate loan servicing solution will pay the price.
Lenders who prioritize customer, employer, and vendor experience cannot overprioritize getting their hands on a lending software that sufficiently satisfies their business’s needs. If you’re looking for stellar lending software, consult this guide on choosing the proper loan servicing solution for your business.
Consider the Type of Loans
The fact of the matter is that different types of loans can have wildly different requirements. For example, a small consumer loan’s conditions will look rather dissimilar to that of a B2B loan or mortgage loan. The best software for a company offering small consumer loans won’t necessarily be the best B2B loan software. Most software products target different loan types, so you’ll want to consider the kind of loans you plan on servicing before selecting a software solution.
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Listen to Your Customers
Your customers play a vital role in the success of your business, so their needs should be at the forefront of your mind when you’re choosing your loan servicing solution. Therefore, their needs should be at the forefront of your mind when your company is choosing its loan servicing solution. Ask yourself what type of customer you’re looking for and what kind of loan they’ll most frequently need before you make your investment to ensure the best possible experience for your borrowers.
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Analyze Your Budget
While your consumers’ experiences and satisfaction ought to be prioritized, the next most significant factor in your software decision should be whether or not your dream loan servicing solution will break the bank. Do your research to narrow down a list of software that fits within your budget while still providing the features and functionality you need. Fortunately, there are multiple software options available at various price points, so most business owners can get their hands on software that offers them the most bang for their buck.
Understand the Features You’ll Need
Unfortunately, not all loan servicing software is created equal, and many software options offer a variety of features that others may not. For example, some software solutions provide automatic payment processing while others don’t. Similarly, some software comes equipped with a user-friendly mobile app, while others require customers to operate on a desktop computer. Making a list of which features you can’t live without before choosing a software solution is essential to ensure that the product meets your needs.
Know What Makes Your Business Different
Just as every business is different, so is every lending software. Make a note of characteristics that set your business and your target demographic apart before shopping for your lending solution. For example, remaining aware that you might not need the same features as a large corporation if you’re self-employed will help you hone your prospective purchase list and more efficiently choose your software.
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Get a Demo
This suggestion is simple. When it comes to loan servicing software, you should always try it before you buy it. Request a demo for the software you’re considering before you purchase to get a front-seat look at how the software works and whether or not it’s a good fit for your business. Participating in a demo will also allow you to ask any questions you might have about the software. If the software you’re considering doesn’t offer a demo version, you might consider looking elsewhere to avoid committing to the software before you’ve seen it in action.
Examine Ease of Use
One of the most important factors to consider when choosing a loan servicing solution is the ease of use. After all, you don’t want to waste your precious time figuring out how to use the software or training employees on how to operate the solution. Software that is difficult to use and doesn’t offer a user-friendly interface may frustrate you, your employees, and even your customers. Fortunately, most software solutions are intentionally designed with ease of use in mind.
Crack Down on Customer Support
The importance of a loan servicing solution’s customer support cannot be overstated. After all, you want a software solution that will be there for you and your clients when you need it. To avoid being left in the dark when something goes awry, keep your standards high when evaluating what software offers in terms of customer support.
Taking the time to consider what makes you and your customers different, doing the necessary research, and prioritizing the experience of your team and your consumers will guide you through the lending software shopping process and towards a profitable future as a lender.